Technical support for Enterprise level software applications (Primavera P6 EPPM is one of them) is necessary for the proper business processes which these tools support. When working with data in real time, progress reports accurately reflect the situation on site, any block or slow down can lead to delays in reporting and into taking unfounded decisions.
Assessing the professionalism of a support team is based on these main features:
– Quasi- instantaneous response time after reporting an incident
– Resolution time depending on the severity level of the incident
– Access to call center on working hours for both troubleshooting and for technical incidents
– Server/Workstations remote access
– Interface between the end user and software (ORACLE)
Infinity Business Solution is an Oracle Gold Partner with project and portfolio management competences recognized by Oracle for Primavera P6 EPPM and Primavera Risk Analysis.
We are the first company in Romania which has implemented Primavera Risk Analysis (formerly known as Pertmaster) to large companies in the oil & gas and construction industries (OMV Petrom, Bog’art, Transgaz).
You can now purchase:
– Annual maintenance services provided by manufacturer (ORACLE)
– Technical support services provided by partner (Infinity Business Solutions)
– Outsourcing specialists, project planning and risk management – on request
For a complete support offer, fill out the form on the website:
or ask for more information at: